What happens if I have to cancel my stay?
What happens if I have to cancel my stay in a lodge on the Côte d’Azur because of Covid-19?
In reality, there is a vagueness that remains for many of us.
Indeed, in these anxious times we all need to leave, to escape, to change scenery so as not to sink into fatigue, stress, irritability, depression, lack of performance, etc. So, why not take a little break?
Yes, we must respect the 6:00 p.m. curfew.
Yes, we must respect health measures (masks, gel, social distancing, etc.).
But we can take a break in the sun, a short weekend in the Alpes-Maritimes, a stay in France with family, a stay not far from home, a well-deserved break of a few days which will allow us to recharge our batteries , rest, take our minds off things.
Yes, but what if I book a rental for a vacation in PACA and I or a member of my family catches Covid or is in contact? But what if there is a new national or local lockdown or more severe restrictions?
What happens to my booking? Will I be reimbursed?
So, in these situations, we find several answers, … Very different.
There are holiday rental websites where private owners check or not the “free cancellation” option. Other sites stipulate a refund if the traveler cancels their stay a certain number of days in advance.
Then there are the big platforms.
On Booking, it all seems very vague and very variable. It is stated that some reservations are cancellable and others are not and that there may be cancellation fees.
At Airbnb, everything actually depends on the rental company.
You will either receive a travel credit or a partial or full refund.
But Airbnb is getting away from it.
You will then have to negotiate with the rental company.
On Gites de France Alpes-Maritimes, it is stated that the center undertakes to postpone the stay free of charge in the event of cancellation.
But just to postpone.
And to be able to be reimbursed you must be in certain specific situations: being unable to leave your place of residence or if you cannot stay in the gîte due to confinement.
And it is clearly stated in the general conditions that no other reason will be taken into account in this context and that other reasons such as loss of job, illness will only be taken into account if the paid option of cancellation was taken from Gîtes de France.
In short, it is very complicated to find your way around and book with peace of mind.
At locations-06, and always, it’s very simple.
1/When booking, you pay no deposit because we trust you and are sure enough of our quality/price ratio so as not to have to block customers because travelers want to come and stay with us.
2/Cancellations are free.
At locations-06, we understand you and we know that if you can’t come, it’s not your fault. So, if you are the victim of mishaps as can happen to any of us, you just have to let us know as soon as possible so that we can turn around and we won’t bother you.
Whether you broke the car, lost your job, have a health problem, etc., these worries are already trying enough without rental companies, companies, platforms or labels treating you inhumanely, just like a number that has to PAY!
At locations-06, we understand you, we listen to you and share with you real escape plans in a human and warm way.
So, see you soon and take care of yourself and yours
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